This is Rowenna’s story about how she (nearly) got scammed Rowenna is sharing her story about how she (nearly) got scammed in the hope that it might help others and to assuage her “total embarrassment by doing something positive”. UK Finance report that in the first half of 2022, criminals stole a total of £609.8... Continue Reading →

So many conversations this week on APP fraud - here's a Point of View from John Bertrand. Over the last three months, The House of Lords, European Commission and the Payment System Regulator (PSR) published detailed reports and proposals on how to prevent instant payment fraud. It is not easy and requires multiple partners to work... Continue Reading →

Tackling Authorised Push Payment Fraud Let me start by saying how much we (at Answer Pay) welcome the Payment Systems Regulator’s (PSR) invitation for responses on their proposals to tackle Authorised Push Payment (APP) Fraud.   Answer Pay has been fighting for more action against fraud and to that end released our own “To click or... Continue Reading →

Fraud: The definitive overview Any report featuring the title ‘the definitive overview of payments industry fraud’ is never going to make easy reading and the newly published report by UK Finance for 2021 certainly does not make comfortable reading - an end of year report that can only conclude that we must all do better... Continue Reading →

Fraud, Consumer Knowledge, and Solutions Consumers might think they are too smart to be tricked or defrauded, but global fraud losses tell another story. The FICO expert panel discusses consumer knowledge surrounding fraud.  Featuring Michael Chambers, Chief Executive of financial consultancy Northey Point and former CEO of the Bacs Payment Scheme; and Sarah Rutherford, senior... Continue Reading →

The FICO experts discuss the emerging issues surrounding fraud in the new digital transformation era - what does this mean for customer experience? Featuring Michael Chambers, Chief Executive of financial consultancy Northey Point and former CEO of the Bacs Payment Scheme; and Sarah Rutherford, senior director, portfolio marketing, at FICO. In this third of four... Continue Reading →

In this podcast it was my privilege to join FICO's Sarah Rutherford, senior director, portfolio marketing, for a discussion about the global perceptions of fraud management and customer experience. In this second of four podcasts we:  Discuss the impact of digital transformation on banking customer experiences.Ask are banks getting digitial transformation right when it comes... Continue Reading →

It was my privilege to join FICO's Sarah Rutherford, senior director, portfolio marketing, for a discussion about the global perceptions of fraud management and customer experience. In this first of four podcasts we: Discuss the global perceptions of fraud management and customer experienceConsider what banks are getting right -and where there are opportunities to improveDiscuss the... Continue Reading →

My daily constitutional It takes me 26 minutes to complete my daily “Village 360” walk.  A daily constitutional equating to 1,560 seconds - a short walk through the village, a quick look at the boats in the canal, a wander along the estuary and, finally, across a field to return home - all enhanced by... Continue Reading →

In this blog we are pleased to feature a guest blog from Sarah Rutherford at FICO - in her blog Sarah explores how banks can stop Authorised Push Payment Fraud. How can banks stop Authorised Push Payment Fraud? A cross-party Treasury Select Committee has called on the UK government to do more to ensure that the victims of authorised push... Continue Reading →