The FICO experts discuss the emerging issues surrounding fraud in the new digital transformation era – what does this mean for customer experience?
Featuring Michael Chambers, Chief Executive of financial consultancy Northey Point and former CEO of the Bacs Payment Scheme; and Sarah Rutherford, senior director, portfolio marketing, at FICO.
In this third of four podcasts we:
- Discuss how banks can help fight fraud without introducing unnecessary friction
- Explore customer expectations – and frustrations – with fraud protection measures
- Discuss how can banks put the right pieces in place to manage fraud in the future.