In this podcast it was my privilege to join FICO’s Sarah Rutherford, senior director, portfolio marketing, for a discussion about the global perceptions of fraud management and customer experience.
In this second of four podcasts we:
- Discuss the impact of digital transformation on banking customer experiences.
- Ask are banks getting digitial transformation right when it comes to fraud management?
- Consider specific areas are consumers finding frustrating – and how can banks help deliver the experiences they expect.
FICO Fraud Matters Podcast – Episode 2
The FICO experts discuss the emerging issues surrounding fraud in the new digital transformation era – what does this mean for customer experience?
Featuring Michael Chambers, Chief Executive of financial consultancy Northey Point and former CEO of the Bacs Payment Scheme; and Sarah Rutherford, senior director, portfolio marketing, at FICO.