It was my privilege to join FICO’s Sarah Rutherford, senior director, portfolio marketing, for a discussion about the global perceptions of fraud management and customer experience.
In this first of four podcasts we:
- Discuss the global perceptions of fraud management and customer experience
- Consider what banks are getting right -and where there are opportunities to improve
- Discuss the implications of current practices and the trends shaping the future
FICO Fraud Matters Podcast – Episode 1
FICO’s expert panel discusses 2022 Consumer Banking Survey – What Do Customers in 12 Countries Think About Fraud and Fraud Management?
Featuring Michael Chambers, Chief Executive of financial consultancy Northey Point and former CEO of the Bacs Payment Scheme; and Sarah Rutherford, senior director, portfolio marketing, at FICO.