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Video: Future of UX for Fintechs: Is the branch dead?

Last month GBG hosted a meetup for fintech and UX professionals to ask the question: Is the branch dead?  Our moderator for the evening, Mike Chambers, Director at Eazy Collect and EPA Ambassador, was joined by was joined by Metro Bank’s Head of Design Jay Tulloch, Sekura Digital Group’s CEO Mark Harvey, and GBG’s Head of UX Henry Thomas, for a lively discussion about the future of bricks and mortar, and UX’s role in the world of Banking as a Service (Baas). Highlights from the discussion can be found at: https://www.gbgplc.com/newsroom/fintech-meetup-is-the-branch-dead/ Video of the full debate:

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Northey Point celebrates a successful first year of business

Northey Point celebrates a successful first year of business. After over a decade as the Chief Executive Officer of the UK’s biggest retail payment system and bank account switching service Mike established Northey Point Limited on the 1 October 2018 and began a portfolio career. As Northey Point celebrates its first successful year, Mike’s portfolio already includes an INED at […]

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A country wide problem- really?

Although the roll out of Strong Customer Authentication (SCA) is going to be a long and slow process and may even be modified by the authorities it is clear that SCA is already impacting purchases made on the high street. The picture above was taken this morning at the tills of a major UK retailer. Clearly a need for better […]

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First Strong Customer Authentication contactless payment decline spotted in the “wild”

Just seen my first Strong Customer Authentication (SCA) related contactless payment decline in the “wild” in Cheltenham. Both the customer and the shop assistant both very confused by the declined payment and what they needed to do next. Interesting discussion took place and payment made via CHIP and PIN authentication. Why was the payment declined? Read my original blog “Why […]

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Help, why has my contactless payment just been declined?

It may have been because Strong Customer Authentication (SCA) has arrived as part of the second Payment Services Directive (PSD2). So what? You may ask! If you make contactless payments then this will affect all of us – yes, even you. First things first This blog post is not: an in-depth analysis of the minutiae of SCA and PSD2 – there are many others who can provide a much better explanation and analysis of these two things. This blog post is (or at least tries to be): a simple explanation of some payment disruption that we all will probably experience in shops in the coming days when you try and make a contactless payment. For clarity, let me repeat that […]

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#FirstFiverDay

Three years ago this weekend the Bank of England issued the polymer £5 note – the first polymer note to be issued by the UK’s central bank. It is estimated that the accompanying “FirstFiver” campaign that encouraged people to donate the first polymer note they received may have raised £12.5m for good causes in 2016. Read more at: https://fundraising.co.uk/2016/11/14/firstfiver-campaign-may-raised-12-5m-says-caf-research/ To […]

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Making digital payments an option for everyone

True payment choice must include making digital payments an option for everyone in society as part of a broad mix of payment options. “Consumers should be able to decide for themselves how they pay. For us, it is important to have a broad mix of options and that efficient methods for payment are available” Burkhard Balz, Bundesbank, Germany. The Payment […]

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Wallet-less and frictionless payments

Two weeks into my second cashless year – https://northeypoint.com/2019/08/24/dont-think-of-it-as-going-cashless-think-of-it-as-an-upgrade-to-the-21st-century/ – and having mastered being cashless I am now focussing on being ‘wallet-less’ and mastering ‘frictionless’ payments. A simple approach to being cashless My cashless approach is a Mastercard debit card from Starling Bank, a Visa credit card from Barclaycard all loaded into my Apple Pay wallet with the plastic card […]

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Future of UX for Fintechs: is the branch dead?

I will be moderating this GBG event on the 10th September from 6pm to 9pm at 128 Queen Victoria Street, London. It’d be great to see you there – sign up at: https://www.gbgplc.com/events/gbg-meetup/ Is the bank branch dead? What is the role for bank branches? Will the pendulum swing back to traditional face-to-face contact? What do you think? Add a question in the comments section below and let’s see what the panel think!

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Be as cashless as you want to be

This week it was a pleasure to answer some questions from a MA journalism student from the University of Sheffield. The student is currently working on a project about the impact of society going cashless and was interested to hear more about your experience living completely cashless. Here is what I said: 1: When did you decide to go completely […]

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Speaking: The changing landscape of retail payments & a planned and inclusive transition into a cashless society

After over a decade as the Chief Executive Officer of the UK’s biggest retail payment system and bank account switching service Mike is pursuing a portfolio career. His portfolio includes an INED at a financial institution specialising in the custody and settlement of digital assets, a director at a leading Bacs bureau, undertaking payments advisory engagements through his consultancy firm […]

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Direct Debit and Strong Customer Authentication

SCA 101 If you are reading this blog then you’ll already know a fair bit about Strong Customer Authentication (SCA). From 14 September 2019, the way in which bank or payment services providers verify identity or validate specific payment instructions will change. These European Union (EU) rule changes are designed to reduce the risk of a fraudster pretending to be […]