9 things you should know about the PSR’s latest work

9 things you should know about the PSR’s latest work

In this edition we cover nine things you should know about the Payment Systems Regulator’s (PSR) latest work. 

You’ll find all the detail over on the PSR’s website but if you are short of time here’s a quick summary of what the PSR have been upto recently…..

#1: Fighting APP fraud: A new reimbursement requirement

The PSR are introducing a new reimbursement requirement for Authorised Push Payment (APP) fraud within the Faster Payments system. APP fraud happens a when fraudster tricks someone into sending a payment to an account outside of their control.  APP fraud has quickly become one of the most significant types of payment fraud globally.

The PSR’s new reimbursement requirement will introduce consistent minimum standards to reimburse victims of APP fraud. 

The new reimbursement requirement is underpinned by several key policies – essentially it will:

  • Require payment firms to reimburse all in-scope customers who fall victim to APP fraud in most cases
  • Share the cost of reimbursing victims 50:50 between sending and receiving payment firms
  • Provide additional protections for vulnerable customers.

The PSR are increasing protections within Faster Payments because currently the majority of APP fraud is enacted with a Faster Payment. The new reimbursement requirement will apply to all Payment Service Providers (PSPs) within the scope of the policy, this includes high-street banks and building societies but also smaller payment firms.

Once implemented, our changes will deliver a major shift from the status quo, giving everyone across the payments ecosystem a reason to act to prevent fraud from happening in the first place. That means everybody who makes payments can do so with much greater confidence, knowing that they will be better protected against fraudsters. 

And by confirming these changes now, it means we will be ready to act once new laws come into effect. We will continue to work with Pay.UK, industry, consumers and organisations beyond the payments sphere to drive effective intervention and start to turn the tide against APP fraud. 

Chris Hemsley, Managing Director, PSR

You’ll find the PSR’s policy statement here: fighting authorised push payment fraud: a new reimbursement requirement.

The PSR have also published slides used during recent webinars which provide a high level overview of the new APP fraud policy – this includes a useful overview of the key policies

Source: PSR

Earlier this year the PSR issued a policy statement on the collection and publication of performance data. The PSR believe that this is a crucial step towards greater transparency in the fight against fraud. Firms across the whole payments industry (on both the sending and receiving end of a payment) will be accountable for their performance and encouraged to do more to prevent fraud and look after victims.

The PSR will direct 14 of the largest UK payment service providers (PSP) groups to collect and provide data to the regulator which will cover 95% of transactions.

The reporting requirement will see the following data being published:

  • the proportion of victims of APP scams who do not get reimbursed 
  • the rates of APP scams happening at sending payment firms
  • the rates of APP scams happening at receiving payment firms

The 14 directed groups were required to provide the PSR with the first set of data by May 2023. The regulator then expects to publish this data in October 2023, and on a six-monthly basis thereafter. The PSR state this requirement may adapt over time to reflect new changes or data that should be presented.

Next steps:

  • n July the PSR will consult on the draft legal instruments to put reimbursement requirements in place 
  • In August the PSR will consult on the maximum level of reimbursement and claim excess and additional guidance on the customer standard of caution (gross negligence) 
  • In October the PSR will give the final legal instruments to Pay.UK and a further consultation on the legal instrument to be given to PSPs 
  • By the end of 2023 the PSR will publish the claim excess and maximum level of reimbursement, additional guidance on the customer standard of caution (gross negligence) and publication of all legal instruments 
  • In 2024 the new reimbursement requirement will come into force.


#2: PSR responds to the Financial Services and Markets Bill receiving Royal Assent

The new Financial Services and Markets Act 2023 (FSM Act 23) ushers into law an enhanced regulatory framework which all financial regulators will work within. The new law includes provisions that will enhance the PSR’s regulatory scope and ability to improve payment services for consumers and businesses.

From the perspective of the PSR the provisions include:

  • Greater protection for victims of APP scams by allowing the PSR to impose reimbursement requirements on participants which operate across the Faster Payments Scheme. This will give consumers greater protections and certainty about how they will be treated if they fall victim to an APP scam.
  • Confirms the FCA’s new leading role on access to cash. The PSR will continue its important work in regulating the LINK ATM network, as well as supporting the FCA in its new role.
  • Clarifies the PSR’s power to regulate “digital settlement assets”, which are new payment methods, such as firms which operate using distributed ledger technology (including the Sterling Fnality Payment System).
  • Repeals retained EU law, enabling the government and regulators to replace it with rules tailored to UK markets. This will provide more effective and efficient regulations and ensure the PSR’s regulatory framework is fit for the future.

This new act marks an important step in the development of the UK’s payment systems and the way we can regulate those systems. 

We now have greater scope to make essential changes that will see increased protections for people against the threat of APP scams, open up access to new products and services and encourage innovative new solutions in our increasingly digital world.

Chris Hemsley, Managing Director, PSR

#3: Principles for commercial frameworks for premium APIs

The Joint Regulatory Oversight Committee has published a joint paper setting out five high-level principles for banks and registered third parties to follow when agreeing a premium Application Programming Interface (API) commercial model:

  • Principle 1: Broadly reflect relevant long-run costs of providing premium APIs
  • Principle 2: Incentivise investment and innovation in premium APIs
  • Principle 3: Incentivise take-up of open banking by consumers and businesses and make use of network effects
  • Principle 4: Treat TPPs fairly
  • Principle 5: Transparent fees and charges

#4: What counts as a POS terminal?

Source: PSR

The PSR have published a factsheet categorises the range of terminals covered under our Specific Direction 16 (SD16), which requires point-of sale (POS) terminal providers to limit the length of their contracts with merchants. It also lists the hardware and software that providers use and explains whether or not the PSR’s instruction covers them.

More: What counts as a POS terminal?

#5: 2023/24 PSR regulatory fees

Annually the PSR publishes a document which sets out the figures used to calculate the regulatory fees for each PSR fee payer. 

This year the PSR have introduced a minimum threshold of £100 for fee payers stating that any firm whose fees would be less than £100 does not have to pay a fee, and is excluded from these figures

The amount of 2023/24 PSR fees will collect (and the transaction figures used to calculate the fees) is:

Source: PSR

More: 2023/24 PSR regulatory fees.

#6: Joint Regulatory Oversight Committee letter to Open Banking Limited

The PSR have published a letter from the Joint Regulatory Oversight Committee (JROC) to Open Banking Limited about leading and coordinating workstreams on four of the JROC’s key themes set out in their recommendations for the next phase of open banking in the UK.  

The letter includes the areas of activity that JROC has asked Open Banking Limited to lead on:

Source PSR

More:  Joint Regulatory Oversight Committee letter to Open Banking Limited.

Also, the PSR have also published terms of reference for the design of the future entity and for the planned Variable Recurring Payments (VRP) working group:

#7: PSR response to HM Treasury and Bank of England digital pound consultation

The PSR has published its response to the joint consultation on the digital pound, from HM Treasury and the Bank of England.

We support the ongoing work the Bank of England and the Treasury are doing to explore the digital pound and the opportunities it presents. This is an ambitious project, and we look forward to working with the Bank and the Treasury to ensure that the design and implementation of the digital pound delivers in all users’ best interests.

There are choices ahead on how to best target different payment use cases, as the nature of the benefits and costs associated with realising different use cases are likely to vary. For example, the benefits from wholesale access to a digital pound – to unlock more efficient complex contracts and to support large international payments – are relatively clear. Meanwhile, realising the full benefits of a digital pound in the context of retail transactions will require a range of additional issues – notably relating to consumer protection – to be tackled.

Chris Hemsley, PSR

#8: Horizon Scanning

Close your eyes and think about payments. What do you see? A piggy bank rattling with coins; somebody using their phone to pay for their morning caffeine fix; maybe an excited young couple buying their first home. 

Now, imagine a future of payments. Maybe people are still using pounds and pennies – or maybe those pounds are digital, rather than circular disks of metal. Perhaps even the need for phones has disappeared and all that’s needed is a fingerprint that tells the newsagent you’re good for the money and then moves the required amount from your bank account to theirs. That house the young couple were buying? The estate agent – making use of the potential open banking and the protections it brings – was able to arrange and transfer all of the money to the seller quickly and safely. 

Maybe the property they bought existed solely in a virtual realm.

Natalie Timan, Head of Strategy and Intelligence, PSR

More: An introduction to the PSR’s horizon scanning work.

#9: Market review into card scheme and processing fees

The PSR want to understand whether the supply of scheme and processing services is working well, with regards to our statutory objectives of competition, innovation and service-user interests.  

The PSR has published its third working paper in the course of their Scheme and Processing fees market review. This paper outlines the recent changes to scheme and processing fees, looks at documents produced by Mastercard and Visa to understand the factors that they consider when setting their fees.

The working paper sets out the PSR’s emerging thinking on how the two scheme operators approach fee changes, based on the available evidence discussed in the working paper.

This analysis provides only a partial view of the competitive conditions faced by Mastercard and Visa. Nevertheless, the PSR has observed that:

  • The increase in revenue expected from fee changes comes mainly from acquirers rather than from issuers. The asymmetry is particularly marked for mandatory services.
  • The rationale most commonly mentioned in the documents is ‘reflecting the value of the service’. In most cases, however, the documents do not include any quantitative estimate of this value. This lack of specificity is consistent with a lack of engagement with customers.
  • Competition does not appear to have been an impediment to implementing material increases in mandatory fees – which comprise the majority of the fee changes we considered.
  • The documents typically do not include data on the costs associated with the scheme and processing services affected by fee changes.

Access the PSR’s third working aper here: Market review into card scheme and processing fees.

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