Northey Point Limited

Not one of the big five banks has troubled the top of the Which? Money 2020 table for current account satisfaction, which sees digital-only challenger Starling Bank take the crown.

Source: Which? Money

Read more: https://www.which.co.uk/news/2020/12/starling-and-monzo-eclipse-high-street-giants-in-which-current-account-survey/

In the Which? survey you’ll find:

• the 24 best / worst current account providers (based on the survey results)

• that 4/6 of the highest scorers do not have a “high street” presence.

• Starling Bank rank first due to clear honest communications, ease of account opening, use of their mobile app and excellent customer service.

• Monzo rank second but seem to have missed out on becoming a recommended provider due to not participating in the voluntary Contingent Reimbursement Model scheme.

• First Direct rank 3rd

• Metro Bank rank 4th

• M&S Bank rank 5th

• Bottom of the list are Tesco (who were in the top 6 on 2018) and Citibank.

• Which? Money rank Starling Bank, First Direct and M&S Bank as their three recommended current account providers.

Read more about the Which? Money survey:

• https://www.which.co.uk/news/2020/12/starling-and-monzo-eclipse-high-street-giants-in-which-current-account-survey/

Read more about current accounts from Northey Point:

• Hey there Sir, want to switch your current account?

• Current Account Switching winners and losers.

• Choosing your current account.

• Are you satisfied with your bank?

• Incentives retain to encourage switching.