Which? Money reveals the best and worst current account providers

Not one of the big five banks has troubled the top of the Which? Money 2020 table for current account satisfaction, which sees digital-only challenger Starling Bank take the crown.

Source: Which? Money

Read more: https://www.which.co.uk/news/2020/12/starling-and-monzo-eclipse-high-street-giants-in-which-current-account-survey/

In the Which? survey you’ll find:

  • the 24 best / worst current account providers (based on the survey results)
  • that 4/6 of the highest scorers do not have a “high street” presence.
  • Starling Bank rank first due to clear honest communications, ease of account opening, use of their mobile app and excellent customer service.
  • Monzo rank second but seem to have missed out on becoming a recommended provider due to not participating in the voluntary Contingent Reimbursement Model scheme.
  • First Direct rank 3rd
  • Metro Bank rank 4th
  • M&S Bank rank 5th
  • Bottom of the list are Tesco (who were in the top 6 on 2018) and Citibank.
  • Which? Money rank Starling Bank, First Direct and M&S Bank as their three recommended current account providers.

Read more about the Which? Money survey:

Read more about current accounts from Northey Point:

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