Not one of the big five banks has troubled the top of the Which? Money 2020 table for current account satisfaction, which sees digital-only challenger Starling Bank take the crown.

Source: Which? Money

Read more: https://www.which.co.uk/news/2020/12/starling-and-monzo-eclipse-high-street-giants-in-which-current-account-survey/

In the Which? survey you’ll find:

  • the 24 best / worst current account providers (based on the survey results)
  • that 4/6 of the highest scorers do not have a “high street” presence.
  • Starling Bank rank first due to clear honest communications, ease of account opening, use of their mobile app and excellent customer service.
  • Monzo rank second but seem to have missed out on becoming a recommended provider due to not participating in the voluntary Contingent Reimbursement Model scheme.
  • First Direct rank 3rd
  • Metro Bank rank 4th
  • M&S Bank rank 5th
  • Bottom of the list are Tesco (who were in the top 6 on 2018) and Citibank.
  • Which? Money rank Starling Bank, First Direct and M&S Bank as their three recommended current account providers.

Read more about the Which? Money survey:

Read more about current accounts from Northey Point: