This article first appeared in the Payments, Payments, Payments newsletter – read, subscribe and share: northeypoint.substack.com/welcome
Banking in the age of the robot is the first in a series of trends papers which investigate social and economic contextual factors that are influencing millennials’ attitudes towards and engagement with the financial system.
The paper provides a snapshot analysis of how key trends in artificial intelligence, FinTech, and open banking are influencing the behaviours and expectations of millennials in their everyday money management, and how new technologies could provide a truly quality banking experience for young adults.
The project is supported by the Current Account Switch Service (CASS), the UK’s sole designated current account switch service. CASS is working with Common Vision to seek to understand how younger people navigate an increasingly complex market and what they identify as the key components of a convenient, useful and reliable banking product.